> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialai.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Training material

> Short videos and the Agent handbook — set the AI agent's hours and holidays, and plan your team's coverage around it

Learn how to set when the AI agent answers, and how to plan your team around it. Watch the videos in order or jump to the one you need. The handbook covers the same ground step by step, with screenshots.

## Videos

2 short videos, about 7 minutes in all. Every video has captions.

<Columns cols={2}>
  <Frame caption="Set the AI agent's hours and holidays · 4:00">
    <iframe src="https://www.youtube-nocookie.com/embed/YBqH1g9LiJc?rel=0&cc_load_policy=1" title="Set the AI agent's hours and holidays" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Plan workforce coverage around the AI agent · 3:10">
    <iframe src="https://www.youtube-nocookie.com/embed/qcZqPXQDTnk?rel=0&cc_load_policy=1" title="Plan workforce coverage around the AI agent" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>
</Columns>

## Handbook

Read the Agent handbook here, open it in a new tab, or download it to keep.

<Accordion title="Agent handbook · 25 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/agent.pdf" title="Agent handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/agent.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

## Related

<CardGroup cols={2}>
  <Card title="Training hub" icon="graduation-cap" href="/training-hub">
    Every training video and handbook, for every part of the platform, in one place.
  </Card>

  <Card title="Agent docs" icon="headset" href="/schedule">
    The reference pages for this part of the platform.
  </Card>
</CardGroup>


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