> ## Documentation Index > Fetch the complete documentation index at: https://docs.dialai.ca/llms.txt > Use this file to discover all available pages before exploring further. # Dialpad > Connect Dialpad so inbound calls pop the caller's context to the right agent The **Dialpad integration** connects your Dialpad phone system to Dial AI so your agents have the caller's context the moment a call lands. When a call comes in, Dial AI pops the relevant information to the right person and can pass call details into your flow. ## What it does * **Screen pop on inbound calls**: when a call arrives, the caller's context pops to the target agent automatically, via Dialpad call-event webhooks. * **Call context in your flow**: call details are passed through as parameters your flow can use (for example, on call answer). * **Observe-only mode**: run the integration in a watch-only mode first, so you can confirm it fires correctly before it changes anyone's screen. * **Allow-list rollout**: gate screen pops to specific users by email, so you can turn it on for a few people and expand when you are ready. ## Rolling it out 1. **Start in observe-only mode** Enable the integration in observe-only so it logs what it would pop without changing any agent's screen. Confirm the events look right. 2. **Add users to the allow-list** Add the target agents by email. Only allow-listed users get screen pops, so you control who is in the pilot. 3. **Expand** Once the pilot looks good, widen the allow-list to the rest of the team. Getting Dialpad connected is an account-level setup. Consult your account representative to enable the integration for your tenant. *** ## Related Connect the channels customers reach you on. Watch calls in real time. Review call transcripts and outcomes.