> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialai.ca/llms.txt
> Use this file to discover all available pages before exploring further.
# Schedule
> Configure when each phone POC is active and how much AI handles
The **Schedule** page gives you a unified view of when every phone POC in your tenant is active. Configure business hours, after-hours coverage, weekend handling, and AI-vs-human ramp percentages — all from a single calendar.
## Accessing Schedule
Navigate to **Agent > Schedule** in the left sidebar.
## What's on the page
* **Filters panel (left)** — checkboxes for each phone POC, each showing its current routing mode and AI handle percentage (e.g., `ON • 100% AI handle`). Toggle individual numbers to focus the calendar, or use **All phone numbers** to show everything.
* **Calendar (center)** — colored bars showing each POC's active windows. Switch views with the **Month**, **Week**, **Day**, **Agenda** tabs. Use **Today**, **Back**, **Next** to navigate between time periods.
* **Schedules panel (right)** — a summary of total and active schedule windows for the currently selected POCs.
## Routing modes
Every phone POC has a **Routing Mode** set on its [Points of Contact > Edit > Routing](/points-of-contact) tab:
* **On** — AI is always active. The handle percentage applies at every hour of every day.
* **Schedule** — AI is active only during the configured time windows. Outside those windows, AI handle drops to 0% and calls transfer to the fallback number.
Only POCs in **Schedule** mode show colored windows on the Schedule page. POCs in **On** mode appear as a full bar at their constant handle percentage.
## Editing a schedule
Two entry points:
Click a phone POC's bar in the calendar — it opens the schedule editor pre-filtered to that POC.
Edit the POC, switch to the **Routing** tab, set **Routing Mode** to **Schedule**, then click **Edit Schedule**. See [Points of Contact](/points-of-contact#routing) for the full editor walkthrough.
## Creating a schedule window
In the schedule editor:
1. Click **+ New Event** (or drag-select on the calendar to pre-fill the time range).
2. Fill in:
* **Name** — what this window is for (e.g., "Business Hours", "Weekend Coverage").
* **AI Handle Percentage** — share of calls AI handles during this window (0–100%).
* **From** / **To** — the day and time range. Schedule windows repeat weekly.
* **Enabled** — uncheck to disable a window without deleting it.
3. Click **Add**.
### Rules and gotchas
* Each window repeats every week.
* Same-day windows require end-time after start-time.
* Overlapping windows on the same POC aren't allowed.
* Outside any active window, AI handle is **0%** and calls transfer to the fallback number.
### Common patterns
| Pattern | From | To |
| ---------------------- | ---------------- | --------------- |
| Weekday business hours | Monday 9:00 AM | Friday 5:00 PM |
| After-hours coverage | Saturday 5:00 PM | Monday 8:00 AM |
| Night shift | Monday 8:00 PM | Tuesday 5:00 AM |
## Calendar views
* **Month** — the whole month at a glance; good for spotting coverage gaps.
* **Week** — hour-resolution view of a single week; the default for active configuration.
* **Day** — focus on one day; useful for densely-scheduled POCs.
* **Agenda** — list view of upcoming windows.
## Tips
* **Default to Schedule mode for production POCs.** It makes business hours explicit and gives you a calendar you can audit.
* **One window per shift, not one per day.** Use a single Monday-9am→Friday-5pm window instead of five identical daily windows.
* **Disable, don't delete.** Toggle **Enabled** off when an emergency change is needed; that way you can re-enable later without re-typing the times.
***
## Related
Set Routing Mode and Fallback per POC.
Tenant-wide ops: skills, internal contacts, do-not-call.