> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dialai.ca/llms.txt
> Use this file to discover all available pages before exploring further.

# Training hub

> Short videos and handbooks for every part of the platform, in one place

Everything you need to learn the platform at your own pace. Each topic has short videos with captions, and a handbook you can read here, open in a new tab, or download. New to Dial AI? Start with the platform tour and the Getting started handbook.

<CardGroup cols={3}>
  <Card title="Getting started" icon="compass" href="#getting-started">
    1 video · 3 min · handbook, 14 pages
  </Card>

  <Card title="Monitoring" icon="chart-line" href="#monitoring">
    5 videos · 17 min · handbook, 39 pages
  </Card>

  <Card title="Docs" icon="book" href="#docs">
    2 videos · 6 min · handbook, 18 pages
  </Card>

  <Card title="Agent" icon="headset" href="#agent">
    2 videos · 7 min · handbook, 25 pages
  </Card>

  <Card title="Outbound" icon="phone-arrow-up-right" href="#outbound">
    2 videos · 7 min · handbook, 20 pages
  </Card>

  <Card title="AI helpers for your team" icon="sparkles" href="#ai-helpers-for-your-team">
    2 videos · 4 min · handbook, 18 pages
  </Card>
</CardGroup>

## Getting started

A quick look around the platform: where everything is, and what each part is for. Then read the Getting started handbook for a step-by-step guide to your first days.

<Frame caption="Platform tour · 3:02">
  <iframe src="https://www.youtube-nocookie.com/embed/mkBkZ71gLUw?rel=0&cc_load_policy=1" title="Platform tour" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
</Frame>

<Accordion title="Getting started handbook · 14 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/getting-started.pdf" title="Getting started handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/getting-started.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

## Monitoring

Dashboards, conversation review, Live View, the Inbox, and posting an outage. [Read the docs](/dashboard) · [Training material page](/monitoring-training)

<Columns cols={2}>
  <Frame caption="Dashboards and scheduled reports · 4:19">
    <iframe src="https://www.youtube-nocookie.com/embed/JTjgsNriwLY?rel=0&cc_load_policy=1" title="Dashboards and scheduled reports" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Reviewing a conversation · 3:39">
    <iframe src="https://www.youtube-nocookie.com/embed/4iOnQv2cqIQ?rel=0&cc_load_policy=1" title="Reviewing a conversation" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Live View · 3:05">
    <iframe src="https://www.youtube-nocookie.com/embed/f1BjlmP6u78?rel=0&cc_load_policy=1" title="Live View" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Work your Inbox · 3:17">
    <iframe src="https://www.youtube-nocookie.com/embed/RJY2s7Krh4o?rel=0&cc_load_policy=1" title="Work your Inbox" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Posting an outage · 2:40">
    <iframe src="https://www.youtube-nocookie.com/embed/bcF7M7-CtQg?rel=0&cc_load_policy=1" title="Posting an outage" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>
</Columns>

<Accordion title="Monitoring handbook · 39 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/monitor.pdf" title="Monitoring handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/monitor.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

## Docs

Search the documents the AI agent answers from, and keep documents and FAQs up to date. [Read the docs](/document-search) · [Training material page](/docs-training)

<Columns cols={2}>
  <Frame caption="Search your documents · 2:24">
    <iframe src="https://www.youtube-nocookie.com/embed/3j3rxHXpGbw?rel=0&cc_load_policy=1" title="Search your documents" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Update documents and FAQs · 3:50">
    <iframe src="https://www.youtube-nocookie.com/embed/Zx75wKLGLIQ?rel=0&cc_load_policy=1" title="Update documents and FAQs" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>
</Columns>

<Accordion title="Docs handbook · 18 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/docs.pdf" title="Docs handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/docs.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

## Agent

Set the AI agent's hours and holidays, and plan your team's coverage around it. [Read the docs](/schedule) · [Training material page](/agent-training)

<Columns cols={2}>
  <Frame caption="Set the AI agent's hours and holidays · 4:00">
    <iframe src="https://www.youtube-nocookie.com/embed/YBqH1g9LiJc?rel=0&cc_load_policy=1" title="Set the AI agent's hours and holidays" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Plan workforce coverage around the AI agent · 3:10">
    <iframe src="https://www.youtube-nocookie.com/embed/qcZqPXQDTnk?rel=0&cc_load_policy=1" title="Plan workforce coverage around the AI agent" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>
</Columns>

<Accordion title="Agent handbook · 25 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/agent.pdf" title="Agent handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/agent.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

## Outbound

Launch a voice campaign, read its results, manage Do-Not-Call, and send email campaigns. [Read the docs](/outbound) · [Training material page](/outbound-training)

<Columns cols={2}>
  <Frame caption="Launch a voice campaign · 3:48">
    <iframe src="https://www.youtube-nocookie.com/embed/jsgDtXSyaqE?rel=0&cc_load_policy=1" title="Launch a voice campaign" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Results, Do-Not-Call and email campaigns · 3:26">
    <iframe src="https://www.youtube-nocookie.com/embed/jlJN9Ra9RhY?rel=0&cc_load_policy=1" title="Results, Do-Not-Call and email campaigns" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>
</Columns>

<Accordion title="Outbound handbook · 20 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/outbound.pdf" title="Outbound handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/outbound.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

## AI helpers for your team

Ask the analyst agent about your calls, and get its reports on a schedule.

<Columns cols={2}>
  <Frame caption="Ask the analyst agent · 2:44">
    <iframe src="https://www.youtube-nocookie.com/embed/FCe3BwUok8E?rel=0&cc_load_policy=1" title="Ask the analyst agent" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>

  <Frame caption="Scheduled agent reports · 1:38">
    <iframe src="https://www.youtube-nocookie.com/embed/gfAgaTe7gqE?rel=0&cc_load_policy=1" title="Scheduled agent reports" loading="lazy" className="w-full aspect-video rounded-xl" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />
  </Frame>
</Columns>

<Accordion title="AI helpers handbook · 18 pages" icon="book-open">
  <iframe src="https://cdn.dialai.ca/training/handbooks/assistant.pdf" title="AI helpers handbook" loading="lazy" className="w-full rounded-xl" height="760" frameBorder="0" />

  <a href="https://cdn.dialai.ca/training/handbooks/assistant.pdf" target="_blank" rel="noopener">Open or download the PDF</a>
</Accordion>

***

Can't find what you need? Use **Support** at the top of any page to send us a message, or email [support@dialai.ca](mailto:support@dialai.ca).


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