The Internal Contacts page is where you configure key contacts within your organization for quick call transfers. This setup is essential for streamlining internal call transfers to specific contacts, such as supervisors, managers, or departments, directly from a live conversation.
In the Internal Contacts section, you can add, edit, and delete contacts that are frequently used for transferring calls. Each contact entry includes a Name and Phone Number, which are displayed when agents initiate a transfer from a live conversation.
The Internal Contacts page is a centralized space for managing the essential contacts within your organization. By pre-configuring these contacts, agents can transfer calls to the correct individuals or departments with minimal effort, enhancing response efficiency and supporting effective communication.