How to create, edit, and delete skills that power conversation routing.
Who can access? Only users with the DialAiAdmin role.
Practice | Reason |
---|---|
Use short, descriptive names (≤25 characters). | Fits nicely in the multi‑select UI. |
Avoid overlapping meanings (e.g., “Customer Support” and “Customer Assistance”). | Keeps routing logic unambiguous. |
Review the skills list quarterly. | Retire skills that are no longer needed to keep the UI tidy. |