​

Skills

Skills let Dial AI route conversations to the right human agent. Typical examples include Billing, Spanish, or Fraud Assistance.

Who can access? Only users with the DialAiAdmin role.

​

Viewing all skills

1. In the left‑hand navigation choose Admin → Skills.
2. The table lists every skill in the tenant, along with a 🗑️ Delete button.

​

Creating a new skill

1. Click Create Skill in the top‑right corner.
2. Enter a Name that agents will immediately understand.
3. Press Create.

​

Deleting a skill

1. In the Skills table locate the row.
2. Click the 🗑️ icon.
3. Confirm the irreversible deletion prompt.

​

Best practices