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Overview

The Schedule page allows you to manage when your phone numbers are active and how incoming calls are handled. You can view and configure the availability and routing for each phone number across your system.

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Accessing Schedule

Navigate to Agent > Schedule to view the scheduling interface.

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Interface Layout

At the top of the page, you’ll find:
  • Today button to jump to the current date
  • Back and Next buttons to navigate between time periods
  • Current date range display showing the visible calendar span

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View Tabs

Switch between different calendar views:
  • Month - View the entire month at once
  • Week - Focus on a single week’s schedule
  • Day - Detailed view of a single day
  • Agenda - List-based view of upcoming schedules

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Left Panel: Filters

Control which phone numbers are displayed:
  • All phone numbers checkbox to show/hide all numbers at once
  • Individual phone number filters (e.g., +1 (619) 604-6558, +1 (604) 800-7678)
  • Each phone number shows its current routing mode and AI handle percentage, such as “ON · 100% AI Handle”

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Right Panel: Schedules

Displays summary information:
  • Total number of configured schedules
  • Count of enabled schedules (schedules where the “Enabled” toggle is on, regardless of whether they apply at the current time)

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Calendar View

The main calendar displays:
  • Colored bars for each phone number indicating their active schedule windows
  • Time slots showing when numbers are available
  • Visual indication of AI handling percentage and status

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Managing Schedules

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View Phone Number Schedule

  1. Use the Filters panel to select which phone numbers to display
  2. The calendar will show colored bars indicating when each number is active
  3. Switch between Month, Week, Day, or Agenda views to adjust the granularity

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Configure Availability

To create or edit schedules for a phone number, you can either:
  1. From this page: Click on a phone number’s schedule bar in the calendar to edit it directly.
  2. From Points of Contact: Edit a point of contact, go to the Routing tab, set the Routing Mode to Scheduled, and click Edit Schedule. See Points of Contact for a full tutorial.
When creating a new schedule, you configure:
  • Name — A label for the schedule window (e.g., “Business Hours”).
  • AI Handle Percentage — What portion of calls the AI handles during this window.
  • Recurrence — The days and times the schedule repeats (e.g., every Monday 9 AM—5 PM). This is stored as an iCal recurrence rule (RFC 5545) but the UI lets you pick days and times directly.
  • Enabled — Whether the schedule is enabled.
Note: Schedules are linked to Points of Contact via the Routing tab. A phone number must have its Routing Mode set to Scheduled (rather than On or Off) for its schedules to take effect. When set to On, the AI handle percentage applies at all times regardless of schedules. When set to Off, no calls are routed to the AI.

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Phone Number Status

Each phone number displays its routing mode and AI configuration:
  • Routing Mode — One of three modes:
    • On — The AI handle percentage applies at all times.
    • Scheduled — Calls are routed according to the configured schedules.
    • Off — The phone number does not route calls to the AI.
  • AI Handle Percentage — What portion of calls are routed to AI agents.

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Use Cases

  • Manage business hours - Set when phone numbers accept calls
  • Multi-timezone support - Configure different schedules for different regions
  • Agent availability - Coordinate with your team’s working hours
  • Handle escalations - Configure when calls route to human agents vs. AI