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Documentation Index

Fetch the complete documentation index at: https://docs.dialai.ca/llms.txt

Use this file to discover all available pages before exploring further.

Schedule page in light mode
The Schedule page gives you a unified view of when every phone POC in your tenant is active. Configure business hours, after-hours coverage, weekend handling, and AI-vs-human ramp percentages — all from a single calendar.

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Accessing Schedule

Navigate to Agent > Schedule in the left sidebar.

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What’s on the page

  • Filters panel (left) — checkboxes for each phone POC, each showing its current routing mode and AI handle percentage (e.g., ON • 100% AI handle). Toggle individual numbers to focus the calendar, or use All phone numbers to show everything.
  • Calendar (center) — colored bars showing each POC’s active windows. Switch views with the Month, Week, Day, Agenda tabs. Use Today, Back, Next to navigate between time periods.
  • Schedules panel (right) — a summary of total and active schedule windows for the currently selected POCs.

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Routing modes

Every phone POC has a Routing Mode set on its Points of Contact > Edit > Routing tab:
  • On — AI is always active. The handle percentage applies at every hour of every day.
  • Schedule — AI is active only during the configured time windows. Outside those windows, AI handle drops to 0% and calls transfer to the fallback number.
Only POCs in Schedule mode show colored windows on the Schedule page. POCs in On mode appear as a full bar at their constant handle percentage.

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Editing a schedule

Two entry points:
1

From this page

Click a phone POC’s bar in the calendar — it opens the schedule editor pre-filtered to that POC.
2

From a Point of Contact

Edit the POC, switch to the Routing tab, set Routing Mode to Schedule, then click Edit Schedule. See Points of Contact for the full editor walkthrough.

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Creating a schedule window

In the schedule editor:
  1. Click + New Event (or drag-select on the calendar to pre-fill the time range).
  2. Fill in:
    • Name — what this window is for (e.g., “Business Hours”, “Weekend Coverage”).
    • AI Handle Percentage — share of calls AI handles during this window (0–100%).
    • From / To — the day and time range. Schedule windows repeat weekly.
    • Enabled — uncheck to disable a window without deleting it.
  3. Click Add.

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Rules and gotchas

  • Each window repeats every week.
  • Same-day windows require end-time after start-time.
  • Overlapping windows on the same POC aren’t allowed.
  • Outside any active window, AI handle is 0% and calls transfer to the fallback number.

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Common patterns

PatternFromTo
Weekday business hoursMonday 9:00 AMFriday 5:00 PM
After-hours coverageSaturday 5:00 PMMonday 8:00 AM
Night shiftMonday 8:00 PMTuesday 5:00 AM

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Calendar views

  • Month — the whole month at a glance; good for spotting coverage gaps.
  • Week — hour-resolution view of a single week; the default for active configuration.
  • Day — focus on one day; useful for densely-scheduled POCs.
  • Agenda — list view of upcoming windows.

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Tips

  • Default to Schedule mode for production POCs. It makes business hours explicit and gives you a calendar you can audit.
  • One window per shift, not one per day. Use a single Monday-9am→Friday-5pm window instead of five identical daily windows.
  • Disable, don’t delete. Toggle Enabled off when an emergency change is needed; that way you can re-enable later without re-typing the times.

Points of Contact

Set Routing Mode and Fallback per POC.

Operations

Tenant-wide ops: skills, internal contacts, do-not-call.