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Environment workspace in light mode

Environment — the tenant's configured variables and secrets

The Environment workspace is where you view and override the platform configuration values that apply to your tenant — timeouts, allow-lists, integration API keys, and other knobs that change platform behavior without touching a flow. Two tabs: Environment (your tenant’s overrides) and Global Manager (cross-tenant rollouts).

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Accessing Environment

Navigate to Settings > Environment in the left sidebar.

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Environment tab

The Environment tab lists every config entry visible to your tenant, grouped by namespace (e.g., Initializers, Javascript, OpenAi, Speechmatics). Click the information icon next to a key to see its description and accepted format.

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Adding an override

1

Click Add Override (top right)

Opens the override dialog.
2

Pick the key

Choose the variable from the catalog. The catalog lists every variable the platform recognises.
3

Set the value

For plain values, type the new value. For secrets, you’ll be prompted to write to the configured secret manager.
4

Save

The override takes effect immediately for new conversations.
Changes to integration credentials (e.g., Speechmatics.ApiKey, OpenAi.*) propagate to live infrastructure on the next request — if the new value is invalid, live conversations will start failing. Validate against a non-production tenant first.

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Global Manager tab

The Global Manager applies the same change to multiple tenants at once. Useful for platform-wide rollouts where you don’t want to click through tenants individually.
1

Pick scope

Toggle All to target every tenant, or turn it off and pick specific tenants from the multi-select.
2

Pick a key

Choose the variable to roll out.
3

Set the value

Enter the new value in the Action panel.
4

Review the per-tenant table

The table below shows the current value for each selected tenant — useful for spotting tenants where an override is intentional and shouldn’t be clobbered.
5

Apply

Pushes the change to every tenant in scope.
Global Manager is typically restricted to platform admins. Most tenant operators don’t have access — and shouldn’t need it.

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Environment vs flow Variables

Don’t confuse this page with flow Variables (the per-flow knobs on the flow editor’s Variables tab): If a value is shared across multiple flows, it belongs here. If a value is specific to one flow’s behavior, it belongs on the flow’s Variables tab.

Theme

Tenant branding — display name, logos, palette.

Flow configuration

Per-flow Variables, Wrap Up, Start Up, and more.

Permissions

Roles that can read or modify these values.