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The Dialpad integration connects your Dialpad phone system to Dial AI so your agents have the caller’s context the moment a call lands. When a call comes in, Dial AI pops the relevant information to the right person and can pass call details into your flow.

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What it does

  • Screen pop on inbound calls: when a call arrives, the caller’s context pops to the target agent automatically, via Dialpad call-event webhooks.
  • Call context in your flow: call details are passed through as parameters your flow can use (for example, on call answer).
  • Observe-only mode: run the integration in a watch-only mode first, so you can confirm it fires correctly before it changes anyone’s screen.
  • Allow-list rollout: gate screen pops to specific users by email, so you can turn it on for a few people and expand when you are ready.

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Rolling it out

Getting Dialpad connected is an account-level setup. Consult your account representative to enable the integration for your tenant.

Points of Contact

Connect the channels customers reach you on.

Live View

Watch calls in real time.

Conversations

Review call transcripts and outcomes.